Privacy Notice (pre-launch)

IzzyOps Pty Ltd ("IzzyOps", "we", "us") is preparing to launch an AI customer-service platform. Until launch, the only thing we operate is this pre-launch website and an email waitlist. This Privacy Notice explains what we collect during the pre-launch window, how we use it, and the choices you have.

A full Privacy Policy covering the live IzzyOps platform will replace this notice when the platform opens to customers. Anyone on the waitlist at that time will receive 14 days' email notice of the change before it takes effect.

This notice is written to comply with the Australian Privacy Act 1988 (APPs), the EU/UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy laws. Where regional law gives you more rights, those rights take precedence.

During the pre-launch window we collect a small amount of information:

• Waitlist signup. The email address you submit on the holding page, the timestamp of submission, and the page you submitted from.
• Usage data. Standard server logs and privacy-friendly analytics — IP address (truncated), browser, device, referring page, and which sections of the page you viewed. We do not use cross-site tracking.
• Communications. If you reply to one of our emails or contact us by post, we keep the content of that communication so we can respond.

We do not run a product yet, so we do not collect call recordings, transcripts, customer data, or anything else associated with the live platform.

We use the information we collect to:

• Send you launch updates, an invitation to the CCW Las Vegas demo (June 2026), and first-access offers when the platform opens to new customers.
• Understand which pages of the holding site people read so we can improve it.
• Prevent abuse of the signup form (bot signups, repeated entries).
• Comply with legal obligations.

We do not sell your email address. We do not share it with advertisers. We do not pass it to third parties for their own marketing.

We use a small number of service providers to operate the pre-launch site and email list:

• Hosting. Netlify (web hosting) and Amazon Web Services (data storage), in our chosen regions.
• Email delivery. A transactional email provider for sending launch updates. Industry-standard encryption in transit.
• Analytics. A privacy-friendly analytics provider with IP-truncation and no cross-site tracking.
• Redial BPO. Our strategic partner. We share aggregate waitlist counts (not individual addresses) for joint CCW planning. We do not share your email with Redial without your explicit consent.

A complete subprocessor list will be published when the platform launches.

We keep your email address until you unsubscribe (one-click link in every email we send) or until 12 months after the platform launches, whichever comes first. After that we delete it or, where you've become a customer, migrate it to your account record under the full Privacy Policy.

Server logs are kept 90 days. Analytics data is kept 12 months in aggregated form.

Depending on your jurisdiction, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information.
• Withdraw consent for marketing communications at any time (use the unsubscribe link in any email).
• Receive a portable copy of your data.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email privacy@izzyops.com. We respond within 30 days.

Even during pre-launch we protect what we collect with industry-standard controls: TLS 1.3 in transit, AES-256 at rest, role-based internal access, MFA enforcement on all employee accounts, and continuous monitoring.

If a breach affecting your data occurs, we will notify you without undue delay and in any case within the timeframe required by applicable law.

IzzyOps operates from Sydney, Australia. Pre-launch data is stored in Australia by default; analytics may transit through provider infrastructure in the United States or the European Union. We use Standard Contractual Clauses (SCCs) for EEA/UK transfers.

IzzyOps is a B2B service. We do not knowingly collect personal information from children under 16. If you believe we have, contact us and we will delete it.

The "last updated" date at the top reflects the most recent revision. Material changes will be notified via email to people on the waitlist at least 14 days before they take effect. This pre-launch notice will be replaced in full by the platform Privacy Policy when IzzyOps opens to customers.

Questions? Reach our Privacy team at privacy@izzyops.com.