What shipped
this week.

Upload 90 seconds of your team's actual receptionist voice; we'll fine-tune a custom voice for your persona. Beta — request access from the Personas page.

Healthcare and legal customers can now pull a compliance report for any individual call from the call detail view. Useful for board / bar audits.

The test-call panel now shows the live transcript inline, with intent classifications updating as the conversation progresses. Easier to debug routing.

Edge case where a Twilio webhook failure could trigger retry storms. Patched, dedupe window doubled.

Two-way sync with DealerSocket DMS. Service appointment booking, inventory lookups, lead notification.

Pre-built outbound campaign for reactivating dormant Invisalign / veneer leads. Tested with 12 practices.

Optimised the context-transfer step in our handoff pipeline. End-to-end handoff time down ~27%.

Audit log can now be exported via the dashboard or API. CSV for spreadsheets, JSON for SIEM.

Native handling (not translation) for Spanish (es-MX, es-ES) and Mandarin (zh-CN). Available on all plans.

EU/UK end-customers can now self-serve data access, correction, and deletion requests from a customer-facing link.

Dashboard layout broke on iOS 18 Safari due to a CSS calc change. Patched.

Outbound campaigns can now run as drip schedules: call → SMS follow-up if no answer → second attempt 2 days later → handoff to live agent. TCPA-aware throughout.

First-response latency on rarely-called personas dropped from ~600ms to ~180ms via a new warm-pool strategy.