Enterprise-grade AI voice.
Without the 18-month rollout.
IT and CX leaders deserve a platform that's audit-ready from day one, deploys in weeks not quarters, and augments existing investments instead of replacing them. IzzyOps is built on R.O.S. — the same operations platform Redial BPO runs for Fortune 500 clients.
Why enterprise AI initiatives stall.
AI stuck in PoC purgatory
A 12-month pilot. A 6-month integration plan. A 9-month security review. Two years in, still not in production.
Total cost of ownership math is brutal
License + integration + training + change management + the 3 FTEs running it. The business case quietly evaporates.
Compliance is a moving target
SOC 2 renewals, HIPAA audits, regional data residency, AI governance frameworks. Every quarter, a new ask from your auditor.
Vendors don't actually run contact centres
You're explaining queue management, agent coaching, and call-flow design to your "AI voice platform vendor." That's backwards.
Operations platform first. AI on top.
Most AI voice vendors are software companies trying to act like operators. IzzyOps is the other way around: an operations platform that runs millions of contact-centre interactions a year — Redial BPO's R.O.S. — with AI agents and voice infrastructure layered on top. That ordering matters.
- Production-ready from week one, not month twelve
- Augments your existing CCaaS, CRM, and ticketing — not a rip-and-replace
- Multi-region deployment with configurable data residency
- AI governance + audit trails built in, not bolted on
- Enterprise SLAs you can put in your customer contracts
The enterprise feature set.
SOC 2 Type II · PCI DSS L1 · HIPAA-aligned · ISO 27001
Inherited from R.O.S. — same controls Redial uses for Fortune 500 clients.
Multi-region deployment
Hubs in MX, CR, ZA, PH. Configurable data residency per tenant. EU, AU, NA coverage.
CCaaS + CRM augmentation
Sits alongside Genesys, NICE, Five9, Twilio Flex. Integrates with Salesforce, ServiceNow, Zendesk.
Dedicated CSM + solutions team
Enterprise account ships with a named CSM, solutions architect, and Redial agent pool.
AI governance + audit
Full action trails, prompt versioning, model card transparency, per-tenant policy enforcement.
Custom SLAs + DPA
Uptime, response time, data-protection terms, indemnities — negotiable per contract.
Enterprise use case patterns.
Multi-location retail / QSR
Thousands of stores, one persona system, location-aware routing, central reporting.
Distributed healthcare networks
HIPAA-aligned intake, scheduling, recall — across hundreds of practices.
Regulated financial services
PCI-scoped payment hand-offs, recorded-line compliance, KYC-aware routing.
Insurance & claims
FNOL intake at scale. Live human on every claim above $X. Full audit trail per call.
Field-service utilities
24/7 outage triage. Crew dispatch coordination. Customer comms at restoration.
Telco customer care
Tier-1 deflection at scale. Live handoff to T2 with full context. Save the agents for the saves.
Real customers.
Real numbers.
Skip the 18-month rollout.
Run audit-ready in week six.
Schedule an enterprise consultation with our solutions team. Bring your CCaaS, your CRM, your auditor — we'll map a phased rollout in 30 minutes.