Terms of Service

These Terms of Service ("Terms") form a binding agreement between you (or the entity you represent) and IzzyOps Pty Ltd ("IzzyOps") governing your use of our AI voice agent platform and related services (the "Service"). By creating an account or using the Service, you accept these Terms.

If you are signing up on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

The Service includes the IzzyOps dashboard, AI Persona Builder, Workflow Builder, Voice AI Campaigns, Integration Hub, telephony routing, transcription, and live handoff to Redial BPO agents where contracted.

Specific features available to you depend on your subscription plan (Starter, Growth, Scale, or Enterprise) as described at izzyops.com/pricing.

You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately at security@izzyops.com if you suspect unauthorised access.

You agree not to use the Service to:

• Violate any law, including telemarketing rules (TCPA, ACMA Spam Act, GDPR e-Privacy, etc.).
• Impersonate a person or entity in a way intended to deceive.
• Make harassing, threatening, or fraudulent calls.
• Bypass DNC (Do Not Call) registries or ignore opt-outs.
• Reverse engineer, decompile, or attempt to extract our models.
• Resell or sublicense the Service without written agreement.
• Interfere with the Service's operation, infrastructure, or other customers.

We may suspend or terminate accounts that breach these rules. We log abuse complaints and cooperate with carriers and regulators where required.

You retain ownership of all data you submit to the Service ("Customer Data"), including call recordings, transcripts, contact lists, and integration data. You grant us a limited licence to host, process, and transmit Customer Data solely to provide the Service.

You are responsible for the legality of the data you ingest — including any required consents for recording, contacting, or processing your end-customers. Our Privacy Policy and Data Processing Addendum (DPA) govern how we handle Customer Data.

We do not train foundation models on Customer Data. Aggregate, de-identified statistics may be used to improve persona templates only with your written agreement.

Subscription fees are billed monthly or annually in advance, in the currency shown at checkout. Usage above your plan limits is billed at the per-minute or per-call rates published on our Pricing page.

All fees are non-refundable except as required by law. If you cancel, your subscription continues to the end of the current billing period and is not renewed.

We may change pricing on 60 days written notice. Price changes do not affect the current term of an annual contract.

IzzyOps and its licensors retain all rights, title, and interest in the Service, including software, models, persona templates, documentation, and trademarks. Nothing in these Terms grants you any rights to our intellectual property except the limited subscription right described above.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction.

We provide the Service with reasonable care and skill. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will always be accurate or appropriate. AI agents can and do make mistakes; you remain responsible for the conversations conducted under your account.

The Service is provided "AS IS" except as expressly set out. To the maximum extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law:

• Neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data.
• Each party's aggregate liability under these Terms is capped at the fees you paid us in the 12 months preceding the claim.

These limits apply regardless of the legal theory (contract, tort, statute) and even if a remedy fails its essential purpose. Nothing limits liability for fraud, gross negligence, or anything else that cannot be excluded by law.

You will defend and indemnify IzzyOps against any third-party claim arising from (a) your breach of these Terms, (b) Customer Data you ingest, (c) calls made or received under your account in violation of law, and (d) your end-customer relationships. We will defend and indemnify you against any third-party claim that the Service, as provided by us and used per these Terms, infringes intellectual property rights.

These Terms begin when you accept them and continue until your subscription ends. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend the Service immediately for security, legal, or acceptable-use violations.

On termination, your access ends, and we will delete Customer Data within 30 days (or sooner on request), subject to legal retention requirements.

We may update these Terms to reflect changes in the Service or applicable law. Material changes will be notified via email and dashboard banner at least 30 days before they take effect. Continued use after that date constitutes acceptance.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of New South Wales. EU/UK customers retain mandatory consumer rights under local law.

These Terms (with the Order Form, DPA, and Acceptable Use Policy) are the entire agreement and supersede any prior agreements on the same subject. If any clause is found unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, acquisition, or sale of assets. No waiver is effective unless in writing.