Frequently asked.
Honestly answered.

Most customers are live the same day. Sign up, build your AI persona, design your workflow, take your first call. No coding, no IT team, no waiting weeks.

No. Everything is no-code — persona builder, workflow builder, integration setup. If you can use a Google Doc, you can configure IzzyOps.

Self-serve: hours. Guided onboarding (free on every plan): typically 2-3 days end-to-end, including persona tuning, workflow design, and at least one integration. Scale customers get a dedicated CSM.

Yes. We import call recordings, transcripts, and persona scripts from most other AI voice platforms. We'll also help you reverse-engineer your existing IVR flow into a workflow.

Free Starter tier — 50 minutes/month, forever. No credit card. Or call 1800 IZZY and talk to our live demo line yourself before signing up.

Answer calls 24/7 in your brand voice, book appointments, qualify leads, take orders, verify insurance, capture intake info, send SMS confirmations, follow up on quotes, run outbound campaigns, and hand off to a human when needed.

Yes — the AI Persona Builder lets you pick a voice, set tone (warm, professional, casual), paste your FAQs, define your brand vocabulary, and add per-scenario scripts. Versioned, testable, instantly editable.

Yes. English and Spanish out of the box. French, Portuguese, Tagalog, and Mandarin available on request. Multi-lingual personas can switch languages mid-call based on the caller's preference.

Yes. The Visual Workflow Builder supports branching, conditions, integrations mid-call, sentiment-driven routing, and live handoff triggers. Version history + 1-click rollback included.

It hands off to a real human in under 8 seconds — with the full transcript, intent, sentiment trajectory, and CRM context already on the human's screen. Customer doesn't repeat themselves. Conversation continues mid-sentence.

They can be either. Redial BPO is our exclusive partner for live human handoff — their agents are trained on your business and scripted to your tone, on-shift around the clock. You can also bring your own agents (your existing front desk or back-office team) and route handoffs to them instead, or mix the two.

A mix of explicit triggers (caller asks for a human, payment step, complaint keyword) and learned signals (sentiment drop, intent mismatch, two consecutive AI clarifications). All thresholds are tunable per persona.

The AI tells the caller a human will call back within X minutes (you set X) and books the callback into your queue. Then a real person calls back — almost always inside that window.

Yes. IzzyOps runs on R.O.S. — the same operations platform Redial BPO uses for Fortune 500 contact centres. SOC 2 Type II, PCI DSS Level 1, HIPAA-aligned, ISO 27001. Encryption in transit and at rest. Audit-ready out of the box.

Tenant data is logically isolated. Regional storage is configurable — US, EU, AU, or hybrid. Enterprise customers can specify exact data residency in contract.

We are HIPAA-aligned and offer a BAA. PHI is handled with full controls across the AI persona, transcripts, recordings, and downstream integrations. See the Trust Center for the full posture.

Configurable per tenant. Default is 90 days for transcripts and 30 days for audio. Enterprise plans support custom retention from 7 days to 7 years.

Yes. Customer-initiated deletion is supported via the dashboard. End-user deletion requests (GDPR / CCPA right to erasure) are processed inside 30 days.

Best-fit industries are phone- and appointment-heavy: home services (HVAC, plumbing, electrical), healthcare and dental, food and hospitality (QSRs, restaurants), automotive (dealerships, service centres), and professional services (law, accounting, agencies). We have customers in dozens of niches inside those.

Yes — see our case studies (Marcus' HVAC, Eastside Dental, Trattoria Mare) and the per-industry pages under Solutions. If your industry isn't there, book a demo and ask — we've likely shipped something close.

Yes. Most marketing and sales use cases are B2B (lead qualification, outbound campaigns). Most customer service and operations use cases span both. Persona and workflow tune to your customer profile either way.

Three tiers: Starter (free, 50 mins/month), Growth ($299/mo, includes 2,000 mins), Scale (custom, dedicated CSM + Redial agent pool). You pay only for what you use beyond the included minutes. No setup fees, no long contracts.

Calls keep flowing — they don't drop. You're billed for overage at the end of the month. We notify you at 80% and 100% so there are no surprises.

Yes. Upgrade and we credit the unused days. Downgrade and it applies at the next renewal.

All plans: in-app chat, email support, full help center. Growth: 24-hour response SLA. Scale: dedicated CSM, named solutions engineer, custom SLA. Trust me: we answer fast — running customer support is what we do.