Twenty years on the phones.
Then we built IzzyOps.
IzzyOps didn't start as a software idea. It started as a contact-centre operator watching enterprise AI vendors charge SMBs the same money it took to run a Fortune 500 deployment — and deliver a fraction of the value. We thought we could do better. We were right.
Twenty years running contact centres.
Redial BPO opened its doors in 2005, focused on outsourced contact-centre operations for North American enterprise. Twenty years later, Redial runs delivery hubs across Mexico, Costa Rica, South Africa and the Philippines — handling millions of customer interactions a year on a proprietary platform we'd built ourselves: R.O.S., the Redial Operating System.
- Founded in 2005 by operators, not consultants
- Built R.O.S. — our proprietary contact-centre OS — in-house
- Scaled to 4 global delivery hubs serving Fortune 500 clients
- PCI DSS L1, SOC 2 Type II, HIPAA-aligned across the platform
How we got from there to here.
Redial BPO founded
Outsourced contact-centre operations for North American enterprise. Day one, the focus was operational excellence — not headcount arbitrage.
R.O.S. v1 ships
Our proprietary contact-centre OS goes live. Workflow orchestration, real-time analytics, quality management — all on one platform.
Global expansion
Delivery hubs open in Mexico, Costa Rica, South Africa and the Philippines. Multi-region, multi-language, follow-the-sun operations.
AI assist for human agents
R.O.S. gets AI-assist capabilities — live transcripts, intent detection, recommended next move surfaced to human agents.
The SMB observation
We watched our enterprise clients deploy 18-month AI voice pilots while our SMB friends got quoted $500/mo for chatbots that couldn't book a haircut. The gap was obscene.
IzzyOps founded
Spun up as an independent company with an exclusive strategic partnership with Redial BPO. Same operations stack, repackaged and priced for the SMB market. Live in days, not quarters.
Today
IzzyOps is live across hundreds of SMBs in five industries. Marcus's HVAC is recovering $31k a month in after-hours calls. Eastside Dental reactivated 1,400 cosmetic leads. Trattoria Mare's lunch rush is finally answered.
Why this team, why now.
Most AI voice startups are software companies guessing what contact centres need. We're a contact-centre operator that already had the operations platform, the human agents, the compliance posture, and the customer empathy. We just hadn't packaged it for SMBs yet. IzzyOps is that packaging.
- Twenty years answering phones for other people's businesses
- We knew exactly which SMB pain points existing tools missed
- The handoff infrastructure was already running in production at enterprise scale
- The compliance, the SLAs, the audit trails — already in place
Why the handoff is the whole product.
Every other AI voice vendor will tell you their AI is the best. We won't. AI voice is becoming a commodity — the models are good, they're getting better, and the differentiation gap will keep closing. The thing that doesn't commoditise is what happens at the moment the AI hits its limit. That moment — the handoff — is where customer experience is won or lost. We've been running that moment for twenty years.
- AI is the easy half. The handoff is the hard half.
- Live humans on R.O.S., already on shift, trained on your business
- Sub-8-second handoff with full context — no "let me transfer you"
- The competitor difference shows up at the worst moment of a customer's day. Make sure it shows up in your favour.
Real customers.
Real numbers.
"They didn't sell us software. They sold us their operations playbook with software wrapped around it. That's the difference."
Twenty years in.
Built for you now.
Talk to a founder, or a customer, or a Redial agent. We'd rather have a conversation than send you a webform.